(m|f|d) at MOQO
As Customer Success Manager at MOQO
you are in close contact with customers and partners and support them in achieving their goals with the help of the MOQO platform. As a consultant, you will provide support, explain the functions and possibilities of the platform and set it up according to customer requirements. You will also help end customers who contact us with questions about the service to be mobile at all times.
We believe,
that we will experience mobility completely differently in the future. We don't need to own vehicles, we book mobility when we want to get from A to B. That's why we are building a platform that enables people in more than 19 countries to easily and directly access vehicles on their doorstep.
What we offer
You have a direct impact on a positive customer experience for our B2B customers (providers)
You have a direct impact on a positive customer experience for end customers (drivers)
Flexible working atmosphere (working hours, home office, etc.)
Become part of a team with an open feedback culture (bi-weekly/360-degree feedbacks)
Annual review of your remuneration
Diverse and great team events
You have a training budget at your disposal #keeplearning
Benefits such as Urban Sports and bike leasing are available
Your tasks
Personal support for existing customers
Support in rolling out and setting up new sharing projects
Initial setup of the platform for new customers
Advice on customers' sharing operations
Problem analysis and identification of potential solutions for customer challenges in sharing operations
Support in processing end customer concerns
Ensuring a high level of customer satisfaction
Presenting and supporting the introduction of new features
Your profile
At least 2 years of professional experience and confident dealing with customers
A sense of performance and responsibility as well as a high level of commitment
Outgoing and service-oriented, strong communication skills and ability to work in a team
Very good knowledge of German, good knowledge of English, other language skills an advantage
Enjoy solving challenges independently
